Refund Policy

At Virelle Hair, we want you to feel confident in your purchase. If you’re not satisfied, we offer a 90-day return policy from the date your order is delivered.

How to Start a Return

To request a return, please email support@virelle-hair.com with your order number and the reason for your return. Our support team will then provide the next steps and return instructions.

Please note: Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Damaged, Faulty, or Incorrect Items

We inspect orders before dispatch, but if your item arrives damaged, faulty, or incorrect:

• Contact us as soon as possible at support@virelle-hair.com
• Include your order number, a short explanation of the issue, and a video showing the problem
• Once the issue is reviewed and verified, we will arrange a replacement at no extra cost

We do not offer refunds or replacements for damage caused by misuse, improper handling, or the use of third-party oils, serums, or solutions not sold by Virelle Hair.

Our formulas are designed to work with our products as intended. Using incompatible third-party products, especially oil-based or unsuitable solutions, may cause damage and may make the item ineligible for a refund or replacement.

We do not offer a product warranty beyond the 90-day return period.

Refund Eligibility

Refunds are only available in the following situations:

• You return the product within 90 days of delivery because you are not satisfied
• You return a product within 90 days of delivery that has a verified manufacturing defect

To be eligible for a refund, the item must be returned to us. Once we receive and inspect the returned item:

• Your refund will be issued to your original payment method within 10 business days
• Your bank or card provider may take additional time to process and post the refund

If it has been more than 15 business days since your return was approved and you have not received your refund, please email support@virelle-hair.com.

Additional Notes

• Returns must be requested within 90 days of receiving your order
• Returned items must be in good condition
• Return shipping costs are non-refundable, unless the item was defective, damaged, or incorrect
• Use of third-party oils, serums, or solutions not sold by Virelle Hair may void eligibility for a refund or replacement

For any questions, please contact us at support@virelle-hair.com