Terms of service
Last updated: 11.04.26
This website is operated by Virelle Hair. Throughout the site, the terms “we”, “us” and “our” refer to Virelle Hair. Virelle Hair offers this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, customers, merchants and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the Terms, then you may not access the website or use any Services.
We reserve the right to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the ecommerce platform that allows us to sell our products and services to you.
1. Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you are the age of majority and have given us your consent to allow any minor dependants to use this site.
You may not use our products for any illegal or unauthorised purpose, nor may you, in using the Service, violate any laws in your jurisdiction.
You must not transmit any viruses, worms or any code of a destructive nature.
A breach or violation of any of these Terms may result in an immediate termination of your access to our Services.
2. General Conditions
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content, excluding payment information, may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Payment information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.
Headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
3. Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, more complete or more timely sources of information.
This site may contain historical information. Historical information is not necessarily current and is provided for your reference only.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.
4. Products and Services
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colours, images and details of our products. We cannot guarantee that your device’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit sales of our products or Services to any person, geographic region or jurisdiction on a case-by-case basis.
We reserve the right to limit quantities of any products or Services that we offer. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion.
We reserve the right to discontinue any product at any time.
Any offer for any product or Service made on this site is void where prohibited.
5. Product Use and Results Disclaimer
Virelle Hair products are intended for cosmetic and personal care use only.
Any statements on this website regarding hair appearance, scalp condition, hair thickness, shedding, regrowth, density, breakage, or related outcomes are provided for general informational and marketing purposes only and are not intended as medical advice, diagnosis or treatment.
Results vary from person to person. Factors such as age, hormones, genetics, medical conditions, stress, nutrition, medications, styling habits, consistency of use, and the underlying cause of hair thinning or hair loss may affect results.
Our products are not intended to diagnose, treat, cure or prevent any disease.
If you have sudden, severe, or unexplained hair loss, a scalp disorder, skin irritation, or any medical concerns, you should consult a qualified healthcare professional before using our products.
You are responsible for reading and following all instructions, warnings and usage guidance provided with the product.
We recommend patch testing any topical product before full use. If irritation occurs, discontinue use and seek medical advice where appropriate.
6. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
These restrictions may include orders placed under the same customer account, payment method, billing address and/or shipping address.
If we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address and/or phone number provided at the time the order was made.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
7. Pricing and Promotions
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service, any product, or any promotion without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
From time to time, we may offer discounts, promotional codes, bundles, gifts, limited-time offers or introductory subscription prices. Unless expressly stated otherwise:
- promotions cannot be combined
- promotions have no cash value
- promotions may be withdrawn or changed at any time
- promotions may apply only to selected products, countries or customer groups
- promotional terms may differ between one-time purchases and subscription purchases
If a promotion is used contrary to its terms, we may cancel the promotion, adjust the order total, or cancel the order.
8. Orders
All orders are subject to acceptance and availability.
After placing an order, you will receive an order confirmation email acknowledging that we have received your order. This does not mean your order has been accepted. A contract is formed only when we dispatch the goods to you.
We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, product unavailability, misuse of promotional offers, or unusual order activity.
9. Shipping and Delivery
Delivery times shown on the site are estimates only and are not guaranteed.
We are not responsible for delays caused by couriers, customs, adverse weather, inaccurate shipping information supplied by the customer, failed delivery attempts, or circumstances beyond our reasonable control.
Risk in the goods passes to you upon delivery to the address provided at checkout.
You are responsible for ensuring that your shipping details are accurate and complete.
If a parcel is returned to us due to an incorrect address, refusal, or failure to collect, we may charge you for re-shipping or deduct original shipping and return costs from any refund where permitted by law.
10. Returns, Refunds and Exchanges
Please refer to our Refund Policy for full details regarding returns, refunds and exchanges.
If you are a consumer purchasing online, you may have legal cancellation rights depending on the type of goods ordered and the condition in which they are returned. For many online purchases of physical goods, UK distance-selling rules require that customers be informed they can cancel within 14 days after delivery, subject to lawful exceptions.
Nothing in these Terms limits any statutory rights you may have under applicable consumer law.
Where a return is permitted, goods must generally be returned unused, unopened, and in a resaleable condition unless faulty or not as described.
We reserve the right to refuse returns, refunds or exchanges that do not comply with our Refund Policy.
If a product arrives damaged, defective, or incorrect, please contact us promptly at support@virelle-hair.com with your order number and evidence such as photographs.
11. Subscription Terms
This section applies if you purchase any product sold on a recurring subscription, auto-renewal, “subscribe and save”, replenishment, membership, or similar basis.
11.1 Subscription authorisation
By purchasing a subscription product, you authorise us and our payment processor to charge your selected payment method automatically at the recurring frequency shown at checkout until you cancel.
11.2 Subscription frequency and minimum commitment
The subscription frequency, billing interval, and any minimum commitment period, if applicable, will be shown clearly at checkout and/or in your account. If no minimum term is stated, the subscription continues until cancelled in accordance with these Terms. UK online selling rules require businesses to tell customers the minimum length of the contract and the conditions for ending rolling contracts, so your checkout and customer emails should reflect this clearly.
11.3 Renewals
Your subscription will automatically renew at the then-current subscription price and frequency unless you cancel before the next renewal is processed.
11.4 Price changes
We may change subscription prices from time to time. If we do, the updated price will apply from your next billing cycle after notice has been given where required by law. If you do not wish to continue at the new price, you must cancel before the next renewal date.
11.5 Introductory offers
Where a subscription starts with an introductory price, discount, gift, or incentive, the subscription will renew at the standard subscription price unless otherwise stated.
11.6 Managing or cancelling subscriptions
You may manage, skip, pause, or cancel your subscription through your customer account where available, or by contacting us at support@virelle-hair.com.
To avoid being charged for the next subscription order, cancellation requests must be made before your next billing date and within any cut-off period shown in your account, at checkout, or in your order confirmation. If you cancel after a renewal has already been processed, that renewal order may still be fulfilled and charged.
11.7 Failed payments
If a recurring payment fails, we may retry the payment method, contact you for updated payment details, suspend future shipments, or cancel your subscription.
11.8 Product availability
If a subscription product becomes unavailable, we may delay shipment, substitute a substantially similar product where clearly permitted and suitable, or cancel the subscription and notify you.
11.9 Subscription returns and refunds
Subscription orders are subject to our Refund Policy and your statutory rights. Cancelling a subscription stops future renewals only. It does not automatically entitle you to a refund for orders already processed, shipped, or delivered, except where required by law.
11.10 Abuse
We reserve the right to suspend or terminate subscriptions where we reasonably suspect abuse, fraud, reselling, repeated chargebacks, or misuse of promotional offers.
12. Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind.
We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion.
13. Third-Party Links
Certain content, products and Services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy and we do not warrant and will not have any liability for any third-party materials or websites.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites.
14. User Comments, Reviews and Submissions
If, at our request or without a request from us, you send certain submissions, testimonials, reviews, suggestions, ideas, proposals, plans, or other materials, whether online, by email, by post or otherwise, you agree that we may, at any time, edit, copy, publish, distribute, translate and otherwise use them in any medium without restriction.
We are under no obligation:
- to maintain any comments in confidence
- to pay compensation for any comments
- to respond to any comments
We may monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, misleading, infringing, or otherwise objectionable.
You agree that your comments will not violate any right of any third party, including copyright, trade mark, privacy, personality or other personal or proprietary right.
15. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
16. Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.
17. Prohibited Uses
In addition to other prohibitions as set out in the Terms, you are prohibited from using the site or its content:
- for any unlawful purpose
- to solicit others to perform or participate in unlawful acts
- to violate any applicable laws or regulations
- to infringe upon or violate our intellectual property rights or the rights of others
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate
- to submit false or misleading information
- to upload or transmit viruses or any other type of malicious code
- to collect or track the personal information of others
- to spam, phish, pharm, pretext, spider, crawl, scrape or interfere with the security features of the Service
We reserve the right to terminate your use of the Service for violating any prohibited uses.
18. Intellectual Property
All content on this site, including but not limited to text, graphics, logos, icons, images, videos, product names, branding, and design elements, is owned by or licensed to Virelle Hair and is protected by applicable intellectual property laws.
You may not use, reproduce, modify, distribute, display, republish or exploit any part of this website or our content without our prior written consent.
19. Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service or our products will be accurate, reliable or will meet your expectations.
To the fullest extent permitted by law, all products and Services are provided “as is” and “as available” without any representation, warranties or conditions of any kind, either express or implied.
To the fullest extent permitted by applicable law, Virelle Hair and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers and licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort, negligence, strict liability or otherwise, arising from your use of the Service or any product purchased through the Service.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability relating to goods that are faulty or not as described where applicable law prevents such exclusion. UK guidance makes clear you cannot contract out of responsibility for things like death, injury, faulty goods, or goods that are not as described.
20. Indemnification
You agree to indemnify, defend and hold harmless Virelle Hair and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
21. Severability
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
22. Termination
These Terms are effective unless and until terminated by either you or us.
You may terminate these Terms at any time by ceasing to use our site.
We may terminate this agreement or suspend access to our Service at any time without notice if, in our sole judgment, you fail to comply with any term or provision of these Terms.
Any obligations and liabilities incurred before termination shall survive termination for all purposes.
23. Entire Agreement
These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
24. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, unless mandatory consumer law in your country of residence applies.
25. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
26. Contact Information
Questions about the Terms of Service should be sent to:
Virelle Hair
Email: support@virelle-hair.com
Business address: [insert registered/business address]